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+27 (0)21 468 6000
Johannesburg:
+27 (0)11 788 9879
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Frequently Asked Questions

 

Q. Why should I deal with Visual Impact?

We are one of the largest broadcast equipment suppliers in Southern Africa. Our proven client satisfaction record extends across the globe as we service clients both nationally and internationally. As broadcast industry specialists our dynamic team of broadcast technicians can tailor a solution according to your specific needs. We work hard to ensure top quality service and turn key solutions for all our clients. It is through our committment to consistent professional delivery and service that we are at the forefront of the African broadcast industry.

 

Q. Is it a question of service?

Yes. Client service is at the heart of what we do. We care about our clients and we care about what we do. Visual Impact South Africa ensures through regular staff product training and employing only the very best in the broadcast industry field so that you, the client only receives the best level of service. 

If you'd like more information about us, or if you have a technical problem you'd like us to solve, or you simply need our advice, call us on; or E-mail

 

Q. Who will handle my broadcast need / account?

If you are looking for an equipment hire solution, then you'll deal directly with our rental division. Our broadcast rental division would be able to advise on the merits of different brand names and product types. They can assist in choosing the best brand according to your rental needs. If your need demands a more complex and elegant broadcast solution, you will have an experienced member of our sales team that will co-ordinate all of the in-house resources needed to match your requirements. You are welcome to have your account / broadcast solution handled by any of our expert sales team member should you wish to.

 

Q. Which brands do you stock?

Visual Impact aims to deliver the best and latest equipment that is available in the broadcast industry. We keep up to date with the latest broadcasting equipment trends and as such we stock all the major brand names. Our brand name range includes but not limited to; Sony, JVC, Canon and Panasonic, as well as very many smaller brands and manufacturers. We are responsive to the industry's demand,if there is a brand that is in increasing demand we are happy to try and source it.

 

Q. Does Visual Impact support all stocked brands with training and technical knowledge?

Yes. We offer full support for all our customers on all equipment sold and systems installed. Our state-of-the-art Video Demonstration Suite is an optional part of the pre-sales process for all Visual Impact customers. Our Engineering and Technical Support team are available to provide on-site assistance or telephone advice and they, in turn, have the backing of state-of-the-art workshops and a massive inventory of spares.

 

Q. Are there any guarantees offered?

Yes. We are one of very few dealers in the broadcast industry to offer warranties on used equipment as well as new equipment. In fact, we'll even give you a free loan of replacement equipment, should you experience a problem during the warranty period.

 

Q. What about prices?

We offer very competitive prices on both new and used equipment. Our rental rates are lower for both long and short term bookings. Should you have a specific query, please contact us directly or view our latest rate card.

 

Q. Do you offer finance to back up your contracts?

Our job is to facilitate your purchase, so we are always happy to discuss ways of helping you finance your deal. Although we consider the usual factors like value, track record and the mix of new and used kit, our intention is to develop and sustain a long term relationship with you. We try as far as possible to structure the finance to suit each customer's pocket and business. 

 

Q. Where do you deliver and what are the delivery costs?

Visual Impact has a significant geographical reach and as such we do try to deliver to many places. Please contact us directly to discuss any delivery options available to you.



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