- Cape Town:
- +27 (0)21 468 6000
- Johannesburg:
- +27 (0)11 788 9879
- E-mail us:
- contact us here
Collection & Payment Process
1 DEFINITIONS
1.1 "Company" means Visual Impact Broadcast Solutions (Pty) Ltd trading as Visual Impact Sales, or its successor.
1.2 "Customer" means the party who or which purchases the Products from the Company, and includes the Customer's representatives, successors and permitted assigns.
1.3 “CPA" means the Consumer Protection Act, 68 of 2008.
1.4 "Contract" means any contract or agreement arising out of the acceptance of any offer, whether that contract arises out of an offer made by the Company and accepted by the Customer, or an offer made by the Customer and accepted by the Company, and includes the terms and conditions of any agreement between the parties regarding installation, if applicable.
1.5 "Products" means the products sold to the Customer by the Company which form the subject matter of the Contract, including but not limited to broadcast accessories and film consumables.
2 IMPORTANT NOTICES
2.1 This document contains the terms and conditions on which the Company sells the Products or provides the services to customers.
2.2 These terms and conditions shall be binding between the parties for all current and future sales of the Products, unless the parties have signed new terms and conditions.
2.3 If the Customer is a consumer for the purposes of the “CPA”, then the provisions of clauses 10.2.3 and 11.3 will not apply to the Customer for the provision of the services or the sale of the Products to the Customer by the Company.
2.4 Nothing in this agreement is intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either of the Customer or the Company in terms of the CPA.
3 GENERAL
3.1 These standard terms and conditions form the entire agreement between the parties, save insofar as any incidental documentation (such as credit application forms, quotations) may be required for reference purposes to establish variables (such as prices and quantities) which are specific to a contract and are not recorded herein. No other terms or conditions, whether express, tacit or implied shall apply to a contract irrespective of the circumstances under which the contract arose. No alteration or variation of these terms and conditions shall be of any force or effect unless and until recorded in writing and signed by the Company and the Customer. All provisions and the various clauses of this contract are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision or clause of this contract which becomes unenforceable in any jurisdiction, whether due to voidness, invalidity illegality, unlawfulness or for any other reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as not forming part of the contract and the remaining provisions and clauses of this contract shall remain of full force and effect.
4 QUOTATIONS
4.1 Quotations submitted by the Company will, unless otherwise stated therein, be capable of acceptance so as to bring into existence a contract, within a period of 7 (seven) days from the date of the relevant quotation, whereafter it will be subject to withdrawal and/or alteration by the Company.
4.2 The Company’s distributed publications are maintained as sources of general information and are not binding in any way.
4.3 All prices quoted exclude VAT, charges for installation of the Products, surcharge and delivery, unless otherwise stated therein.
4.4 Notwithstanding clause 4.1 above and clause 6.1 below, quoted prices in respect of Products may be increased by the Company at any time, prior to delivery, in the event of -
4.4.1 a change in the Customer's order;
4.4.2 where the Products are imported, in the event of an escalation in any importation costs, including without limiting the generality of the aforegoing, the foreign exchange rate, raw materials and costs of carriage;
4.5 Where quoted prices specifically include installation charges, such charges may be increased at any time prior to commencement of installation, due to an increase in labour charges, transportation, equipment or insurance costs or due to a revision or variation by the Customer of the installation project.
4.6 An increase in quoted prices will be communicated to the Customer within a reasonable period of time from the time that the Company becomes aware of the increase.
4.7 The Company may require payment of a deposit for any Products ordered in advance.
5 ACCEPTANCE OF CONTRACT
5.1 A contract shall come into existence when the Customer provides the Company with written notice of its acceptance of any quotation given by the Company, within 7 (seven) days thereof, or when the Company accepts in writing any order for the Products placed by a Customer.
5.2 The Customer's order or acceptance of a quote is binding on the Customer and in the event that the Customer cancels the order or accepted quote, the Company may charge the Customer a reasonable cancelation fee.
5.3 Notwithstanding what is contained in clause 5.2, the Customer may not cancel an order or accepted quote where that quote relates to products that the Company has been expressly or implicitly required or expected to procure, create or alter specifically to satisfy the Customer’s requirements.
5.4 The Customer acknowledges that it is aware that the Company's sales- persons have no authority to vary these terms or conditions of sale and the Company assumes no liability and shall not be bound by any statements, warranties or representations made by such sales persons save as expressly stated in writing and signed by a manager or director of the Company, duly authorised.
5.5 The Customer may only cancel a contract if agreed thereto by the Company in writing and upon payment of reasonable charges based upon expenses already incurred and commitments made by the Company.
6 PURCHASE PRICE & PAYMENT
6.1 The purchase price of the Products shall be paid to the Company in full and without set-off upon presentation of the Company's tax invoice relating thereto. Where the Customer is identified, by the Company, on the tax invoice as a trade debtor with an active account with the Company, the Customer shall be obliged to pay for all purchases of the Products within 30 (thirty) days of the date of the tax invoice relating thereto, unless otherwise agreed by the Company in writing.
6.2 Should the Customer fail to make any payment on due date then all amounts owing by the Customer to the Company from whatsoever cause, whether or not the date for payment has arrived, will immediately become due and payable by the Customer and the Customer shall immediately forfeit all discounts of whatsoever nature which may have been expressly granted to it by the Company.
6.3 Unless otherwise agreed in writing, any amount not paid on due date shall bear interest at a rate of 2% (two percent) above the publicly quoted basic rate of interest, compounded monthly in arrears and calculated on a 365 day year, from time to time published by First National Bank as being its prime overdraft rate, as certified by any representative of that bank whose appointment and designation it will not be necessary to prove, from due date until date of payment, both days included.
6.4 In the event that a Customer is a foreign person and a fluctuation of more than 5% (five percent) occurs in the rate of exchange between the South African Rand and the currency applicable to the foreign Customer in any period of 30 (thirty) days, the Company shall have the right but not the obligation to increase the purchase price of the Products proportional to any such fluctuation, upon 7 (seven) days' written notice to the Customer.
7 DELIVERY
7.1 Unless otherwise quoted or agreed in writing, delivery of the Products shall be Ex Works.
7.2 The Customer acknowledges that delivery dates given in advance are estimated and will be made subject to prior orders on file with the Company. The Company will use its best endeavours to ensure that delivery is completed as soon as is reasonably possible after the estimated delivery date. Notwithstanding the aforegoing, the Company shall not be liable for failure to perform or delay in performance hereunder resulting from any cause beyond the Company’s control, fire, labour difficulties, transportation difficulties, interruptions in power supply (including but not limited to what may be termed "load shedding" or "black-outs") and delays in usual sources of supply, major changes in economic conditions, breakdown of machinery or any cause beyond the Company's control, or whether caused by negligence or otherwise. The provisions of clause 11.2 below shall apply hereto as if specifically amended.
7.3 Subject to a quote or written agreement between the parties providing to the contrary, risk in and to the Products shall pass to the Customer upon delivery, regardless of whether or not the Company has agreed to effect installation of the Products.
7.4 The Customer shall immediately upon receipt of the Products from the Company be allowed to inspect the Products and the Customer must inform the Company of any errors by way of written notice, to be received by the Company within 10 (ten) days of receipt of the Products by the Customer. Should the Customer fail to notify the Company of any claim the Customer may have in terms hereof within the specified 10 (ten) day period such failure shall constitute a complete waiver of any such claim.
7.5 Any of the Products delivered to the Customer in error will only be considered for return by the Company provided that such Products are undamaged, have not been tampered with in any way and are not defaced in any way.
7.6 If the Customer, due to some fault of its own, cannot accept or should it request the Company in writing to suspend or delay delivery of the Products, the Company reserves the right to claim any additional costs involved from the Customer.
8 INSTALLATION
The Company is under no obligation to effect installation of the Products at the premises of the Customer. However, if the Company agrees in writing, to effect installation of the Products, the following terms and conditions shall apply, unless otherwise agreed in writing:
8.1 the Company may use any contractor or sub-contractor of its choice to effect installation;
8.2 any deposit in respect of the installation, which may be requested by the Company will, in addition to any other rights which the Company may have in law, be forfeited by the Customer as liquidated damages in the event of a breach by the Customer of any of the terms of the contract;
8.3 to the extent applicable, the Company shall not commence installation unless the area to which the Products will be attached has been prepared according to the specifications of the Company. The Company shall not be responsible for any delays or additional costs arising out of the failure of the Customer to procure that the relevant area complies with the specifications of the Company;
8.4 the Company will use its best endeavors to ensure that installation is completed as soon as is reasonably possible after the date on which installation commences, but time for the completion of installation shall only be of the essence if a completion date is agreed in writing with the Company. Notwithstanding this, no responsibility will be accepted by the Company for delays due to forces beyond its reasonable control; and
8.5 the Customer indemnifies and holds harmless the Company against any and all liability which may arise in the event of death or injury to, or pecuniary loss suffered by, any contractor, sub-contractor or employee of the Company in the course and scope of his/her employment in connection with the installation, as a result of the negligence or wilful misconduct of the Customer, its officers, employees or agents.
9 OWNERSHIP
Notwithstanding prior delivery and the passing of risk, ownership of and title to the Products shall remain vested in the Company until the purchase price, and any other amounts owing to the Company in respect of the Products or the installation thereof (if applicable), have been paid in full and without set- off, on which date ownership of the Products will be deemed to be transferred to the Customer. Until the date of transfer of ownership, the Customer will not do or omit to do anything which may adversely affect the Company's proprietary rights in and to the Products. Without limiting the generality of the aforegoing, the Customer shall notify its Landlord (if applicable) that the Products are owned by the Company. In addition, the Customer agrees that until the date of transfer of ownership, regardless of whether or not such Products have been installed, that the Products shall at all times remain separately identifiable regardless of whether the Products have been installed or not.
10 WARRANTIES
10.1 The Company gives only the following warranties in respect of the Products:
10.1.1 it has title to the Products and has the unencumbered right to sell and install the Products; and
10.1.2 if the Products are new, then they carry the manufacturer’s warranty against defects and the Company will assist the Customer with the implementation of the warranty only if the Customer notifies the Company in writing of any defects in respect of the Products within 12 (twelve) months from the date of delivery and such Products are determined by the manufacturer on a good faith inspection thereof, to be defective in respect of materials and/or workmanship. The Company will not be liable to compensate the Customer for any damages sustained by the Customer whilst the Products are being repaired, nor shall it be liable for any other damages, including consequential damages, relating to the replacement or repair of the Products.
10.1.3 Only in the event of the Consumer being a consumer for the purposes of the CPA, then: (a) in addition and concurrent to the warranty given in 10.1.2 above, the Products are supplied to the Consumer with a six month warranty of quality against defects (within the meaning of the CPA), and (b) unless the Customer has specifically informed the Company of the intended use of the Product, the Company does not warrant that the Products purchased by the Customer will be fit for the purpose that the Customer intends using the Products for.
10.2 Notwithstanding the provisions of clause 10.1 above:
10.2.1 if any defect in the products, or the components of the Products, relates to alterations contrary to the instructions or after leaving the control of the Company, the Company will not be liable for those defects, including in respect of any possible liability in terms of the implied warranty of quality contained in the CPA;
10.2.2 any warranty provided by the Company will cease to apply if any material information provided by the Customer, specifically insofar as the intended use of the Product is concerned, is incomplete or incorrect or if there is any material change in operating conditions or any misuse, abuse or material neglect of the Products by the Customer.
10.2.3 If the Products are second hand then they do not carry any warranty unless the manufacturer’s warranty is still in place.
10.2.4 Other than the warranties stated herein, the Customer acknowledges that the Company has made no representations or warranties to the Customer in connection with the agreement prior to the agreement being made.
11 LIMITATIONS
11.1 In addition to any other specific exclusions of liability contained herein and unless otherwise expressly stated herein, the parties agree that the Customer shall have no claim against the Company for any loss or damage, of any nature, including but not limited to damage to camera components in underwater housings, corruption of data or software programs, any costs of recovering, programming, or reproducing any program or data stored or used and any failure to maintain the confidentiality of data stored on the Products sold, occasioned by any defect in any Products supplied, or any failure to provide adequate instructions in respect of any hazards that might arise from the use or incorrect use of the Products, save to the extent that the Consumer is a Consumer for the purposes of the CPA and such loss or damage is contemplated in section 61 of the CPA, and provided that nothing in these terms and conditions must be construed as in any way limiting the rights of the Company to raise such defences as may be available to it at common law or in terms of any statute.
11.2 Notwithstanding the provisions set out in clauses 10.2.1and 11.1 above, in the event that the Company provides advice regarding the application of the Products at the request of the Customer, the liability of the Company in respect of the non-suitability of the Products for the purpose for which they are used will be limited to the selling price of those Products.
11.3 The Customer hereby indemnifies and holds the Company harmless against any losses, expenses, costs or damages of whatsoever nature incurred by the Customer arising from any wilful misconduct or gross negligence of the Company.
11.4 In order to limit any possible damage, the Customer is advised to make periodic backup copies of software, data and any information installed by the Customer to protect the contents and as a precaution against possible operational failures.
12 DEFAULT
12.1 Should the Customer fail to make payment upon due date of any amount due and owing, or commit any other breach of the terms of a contract, the Company shall be entitled, at its option without notice and without prejudice to any other right which it may have, including the right to claim damages arising out of the breach or the termination of the contract, to cancel such contract forthwith, and/or to declare all amounts owing by the Customer to be immediately due and payable; and/or to suspend the carrying out of any of its then uncompleted obligations until payment is made; and/or to terminate any credit facilities granted to the Customer.
12.2 No relaxation which the Company may have permitted on any occasion in regard to the carrying out of the Customer's obligations shall prejudice or be regarded as a waiver of the Company's rights to enforce those obligations on any subsequent occasion.
13 ASSIGNMENT
The Customer may not actually or purportedly cede, assign or otherwise alienate any rights or obligations which it may have in terms hereof or in terms of any contract with the Company, without the Company’s written consent, which consent will not be unreasonably withheld.
14 NOTICES AND DOMICILIUM
14.1 The parties hereto select as respective addresses for service of any documents the addresses set out in any order contemplated in terms hereof.
14.2 Any written notices in respect of this contract shall be sent by telefax, email or delivered by hand and shall be deemed to have been received on the day of transmission or delivery, whichever is applicable.
15 GOVERNING LAW & JURISDICTION
15.1 This agreement and any contract shall be subject to the laws of the Republic of South Africa.
15.2 In terms of Section 45 of the Magistrates Court Act of 1944, as amended, the Customer hereby consents to the jurisdiction of the Magistrates Court having jurisdiction in terms of Section 28 of the said Act in respect of any action to be instituted against the Customer by the Company in terms of the contract. It shall nevertheless be entirely within the discretion of the Company as to whether to proceed against the Customer in such Magistrates Court or any other court having jurisdiction.
15.3 In the event of the Customer committing any breach of the contract or in the event of the Company being required to take any legal action, the Customer agrees and undertakes to pay the Company's legal costs as between attorney and own client including collection commission, tracing fees, valuation charges, transport costs and other expenses in connection therewith.
16 SURETYSHIP
16.1 In the event that the Customer is a juristic person, the signatory to this contract hereby unconditionally and irrevocably binds himself/herself to the Company as surety for and co-principal debtor of the Customer in respect of any and all of the Customer's duties and obligations under this contract, and renounces the benefit of the legal exceptions of excussion and division, non- indebtedness, error in calculation and revision of accounts, the force and effect of which he/she acknowledges himself/herself to be fully acquainted with.